Tree down? Dangerous branch? We are on our way.
24/7 emergency response across Melbourne. We secure the site, remove the hazard, and give you the documentation your insurer needs. Call now. We will be there fast.
Do not wait. Here is what you need to do right now.
If a tree has fallen on your property, or a large branch is hanging dangerously, the first priority is safety. Stay away from the tree, keep your family and pets inside, and do not try to move it yourself.
Why this cannot wait
A fallen tree or hanging branch can shift at any time. It can bring down power lines, crush fencing, or cause further structural damage to your roof. The longer it sits, the worse the damage gets, and the more it costs to fix. Acting within the first few hours can be the difference between a manageable insurance claim and a major repair bill.
Call us. Our emergency crew is equipped and ready. We will secure your property, remove the hazard, and make the area safe. We do this every storm season.
Call us now for emergency removal
Our emergency line is staffed around the clock. Typical response time is 1 to 2 hours across metro Melbourne.
Emergency situations we handle
Storm-fallen trees
Trees uprooted or snapped by wind, blocking driveways, damaging roofs, or threatening your home. We remove them safely and clear the site completely.
Tree on your roof
A tree or large branch resting on your roof needs careful, controlled removal to prevent further damage. Our crew uses rigging techniques to lift it off without making things worse.
Branches near power lines
If branches have fallen on or near power lines, stay well clear and call us. We coordinate with the power authority and remove the hazard once the area is safe.
Blocked driveways and access
Cannot get your car out? Emergency services cannot get in? We prioritise clearing access so you can get on with your life and emergency vehicles can reach you.
Dangerous hanging branches
A cracked or partially detached branch is unpredictable. It can fall at any moment. We remove it before it comes down on someone or something.
Insurance documentation
We photograph the damage, provide a detailed report, and give you everything your insurer needs to process your claim. We know what insurers look for because we deal with this every week.
We help you get your insurance claim right
After a storm, dealing with your insurer is stressful enough. We make that part easier. For every emergency job, we provide:
- ✓Timestamped photos of the damage taken on arrival, before any work begins
- ✓A detailed scope of work that describes the hazard, the removal method, and the site condition
- ✓An arborist assessment of what caused the failure (storm damage, disease, structural weakness)
- ✓A clear, itemised invoice that your insurer can process without follow-up questions
Most home insurance policies in Victoria cover storm damage tree removal, including the cost of removing the tree and repairing structural damage. Having proper documentation from a qualified arborist significantly improves your chances of full claim approval.
What happens when you call
You call, we respond
Call our emergency line. We will ask what happened, whether anyone is in danger, and get your address. A crew is dispatched immediately.
Site secured
We arrive, assess the hazard, and make the area safe. If there is an immediate risk to people or property, we deal with that first. We photograph everything for your insurer.
Hazard removed, site cleared
We remove the fallen tree or dangerous branches, chip the debris, and clear the site. If the roof or structure is exposed, we can arrange temporary protection while you get repairs organised.
Insurance docs delivered
We send you a full documentation package: photos, arborist assessment, and itemised invoice. Everything your insurer needs, in a format they accept.
What our customers say
"A massive tree came down across our driveway at 5am during the June storms. Hilly's had a crew here by 7am. They cleared the tree, documented everything for insurance, and our claim went through without a single issue."
Our emergency response guarantee
We will respond to your call within 30 minutes and have a crew at your property within 1 to 2 hours, anywhere in metro Melbourne. If we cannot meet that commitment, we will tell you upfront and help you find someone who can.
Do not wait for it to get worse
Call now. We are available 24 hours a day, 7 days a week, across all of Melbourne.
📞 Call nowRequest an urgent callback
Tell us what happened and we'll call you back immediately.